Friday, 12 September 2014

#30to30: Day 13 & 12 - the art of complaining

I was going to write a post solely on how the disappointing the new Nando's rewards system is, but KK said I was supposed to do a blog series which had something to do with my reflections on turning 30. I didn't exactly say I was going to do that, but it has been moving in that direction, somewhat, so I decided I should write about complaining instead.
Only I had a meeting yesterday night and when I got home, I was too lazy.

The thing about growing older is that you often get more sure of yourself, what you like, what you dislike, what you can put up with and what you can't. I've never really been one to complain and make a fuss when I get bad service or bad goods or stuff like that. I just suck it up and never return. Oh, I do tell people I know, of course, but I don't really complain directly to the shop, or wherever it was that miffed me.
I suppose that's something I'm learning how to do - how to complain nicely and to get appropriate responses from the shop/staff. Sometimes people just make a fuss and end up not really communicating what it was they were upset about because both sides are up in arms and being aggressive. That... doesn't really accomplish anything.

Maybe it's just in the way you phrase it - being firm and yet gracious, willing to listen in return, giving respect where it's due.
It's not easy. But it's necessary.

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So anyway, pros and cons of the new Nando's system:

PROS:
- you get free chicken every 3, 6, 9 'chilis', which is way faster than the old system where you have to collect something like 500 points to start redeeming useful stuff.
- the membership thing is now a free app - so you don't have to worry about losing the card, and you don't have to pay the membership fee (though that was only RM10)

CONS:
- on the other hand, a chili is only counted on a bill of >RM30, excluding tax and service charge, which means I have to eat more at each visit. My usual order of 1/4 chicken set + ice lemon tea only comes up to about RM28 after tax & service charge so I definitely have to order something extra, like a soup or a dessert or something.
- the chili is counted per receipt, so going in big groups doesn't make a difference anymore. I can't sapu like a gazillion points one shot just by going with lotsa people at one time.

I dunno. I can't decide if I like it or not.

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